SimplePhones is an AI-virtual agent that can handle all your business's phone needs. Calls can be routed or forwarded to different numbers, and texts or emails can be sent to your team members, alerting them to specific customer needs. Plus, with transparent call logging, you can keep track of all calls and transcripts, giving you valuable insights into customer behavior.
The virtual agent is highly adaptable and can be customized to fit your specific needs.SimplePhones can work with you to customize the virtual agent's responses to ensure consistency with your brand and maintain high levels of customer satisfaction.
Whether it be for booking appointments, calculating mortgage payments, or answering FAQs, your customers will be impressed with the level of service you provide.
You have full control over how much you'd like to spend, just like a pre-paid calling card.
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VoiceofCustomer
Eclipse AI takes the guesswork out of understanding and retaining your customers by merging chat, surveys, audio/video calls, emails, and online reviews into one platform.
Exclipse allows you to create unique surveys or integrate existing surveys.
Get actionable insights that highlight areas of improvement and boost your Customer Experience KPIs.
Focus on executing strategies that matter instead of manual data analysis.
Questions that Eclipse AI can answer for you:
- What are the top reasons why customers are churning?
- What are the most common pain points that customers are experiencing?
- What are the best ways to improve the customer experience?
- What are the most effective ways to retain customers?
How it works:
- Listen: Connect and amalgamate your omnichannel voice-of-customer data.
- Understand: Identify real-time trends and warning signs that affect customer retention.
- Act: Receive AI-assisted insights that lead to increased customer retention.
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